NAGNATA COMPLIES WITH AUSTRALIAN FAIR TRADE POLICIES. PLEASE READ THE BELOW CAREFULLY BEFORE PURCHASING. BY PURCHASING WITH NAGNATA YOU ARE AGREEING TO THESE TERMS AND CONDITIONS.
SHIPPING WITHIN AUSTRALIA (AUSTRALIA POST)
Express Post Shipping @ $15 _ 1 to 3 business days depending on your location. NAGNATA ships from Byron Bay.
INTERNATIONAL SHIPPING (DHL)
New Zealand - $20
International - $30
- Orders placed before midday (AEST) will be shipped same day. Orders placed after midday will be shipped the following morning. Please note public holidays may effect the delivery date.
- Once your order is processed you will receive a confirmation email from NAGNATA with tracking information. **please note that, due to new DHL procedures, orders to the USA take 1-4 days for tracking information to be issued. Once provided this will be updated on your order and you will then receive an additional confirmation email.
- Please make sure that the shipping address is correct as we're unable to redirect orders once they are dispatched.
NAGNATA is not responsible for any delays caused by Australia Post or DHL. Please contact us for any special circumstances in which you require our assistance - email@example.com
DHL ship windows
USA: 4-6 business days
EUR: (UK, Ireland, France, Switzerland) 3-7 Business Days
EASTERN EUR & RUSSIA: 7-12 business days
REST OF EUR: 5-9 business days
NZ: 3-5 business days
*PLEASE READ THIS CAREFULLY
International orders may be subject to additional taxes, customs duties and fees levied by the destination country. NAGNATA cannot be held responsible for any of these fees incurred, therefore the recipient is liable. Please contact your local custom’s offices if you require more information regarding duties and taxes.
NAGNATA is under no responsibility to accept a return, nor issue a refund, where the customer has declined to pay these fees.
Shipments which are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to NAGNATA, the customer forfeits the original shipping cost.
EXCHANGE & RETURN POLICY
All NAGNATA items purchased on sale are final.
NAGNATA does not accept refunds for change of mind. If you have a special case as to why you need a refund please contact us to discuss further.
NAGNATA offers an exchange on our ready to wear and artisanal collections providing you adhere to the following conditions:
Prior to returning your garment, NAGNATA is to be contacted within 3 days of receiving the item for you to be issued an RA form (return authorisation) – firstname.lastname@example.org
The item is to be returned in its original condition; tags attached, with no visible signs of damage; pulls, snags, stretching or odour.
*** Due to the delicate nature of knitwear please take special care when trying on NAGNATA knitwear garments for the first time, not to pull or stretch the piece.
NAGNATA reserves the right to refuse the product if the item does not meet our standards.
The item must be return with original invoice as proof of purchase along with the RA form and number.
Customer is responsible for all costs relating to an exchange. Local goods must be returned by Australia Post with tracking. Tracking to be sent to NAGNATA. Item must be sent with an empty post bag for return of the exchanged item. International exchanges are to be sent at the customers cost. NAGNATA will require a credit card in order to charge the new shipping cost for the return of the goods.
In regards to faulty garments NAGNATA will cover shipping costs for both local and international orders. NAGNATA requires photos to be sent of the damage before an RA number is issued.
NAGNATA checks the quality of all items before shipping. If you have received an item that you deem 'faulty' then please get in contact with us as soon as possible at email@example.com and we will work with you to find an appropriate solution. For NAGNATA artisanal items please ensure you read the product descriptions thoroughly as these pieces are up-cycled from antique textiles and hold individual imperfections incurred with ageing.
Payment can be made by PayPal, Visa, MasterCard, AMEX and other PayPal accepted cards. Payment will be debited and cleared from your account upon dispatch of your order. All prices are in AUD. When converting prices to another currency a slight price variation of between 2 and 5% may occur due to fluctuating exchange rates. When an item is charged to a credit card you may be charged fees determined by your bank. We take no responsibility for any extra charges incurred at receivers end.